Business process is a set of business activities that represent the required steps to achieve a business objective. Typically it is defined as the set of activities (performed by humans) to accomplish a particular task. Therefore, we can look at business process management as the intersection between people, processes, and technology.

The business process management approach is iterative; you don't implement it once, never to be touched again. Instead, you design, model, create, simulate, monitor, and optimize your processes on a regular basis. The feedback you receive from testing and monitoring your processes drives continuous improvements to your organization's workflows.

TechnoStrats has extensive experience in automating the business processes of a wide range of industries. These have been carried out using custom workflows developed on standard frameworks.

• State of the art solution platform enabled for both Desktops and Mobile
• Catalog Management
• Shopping cart integration
• Payment Gateway integration
• Integration to warehouse management
• Integration to Distribution / Delivery
• Integration with Financial Accounting

Key Benefits

• Dashboard for tracking key performance metrics
• Significant savings in PoD processing
• Reduce overall supply chain management cost
• Improve efficiency and utilization of assets
• ROI in less than 3 months

TechnoStrats team has experience in implementing both Salesforce and Microsoft Dynamics CRM for a wide variety of industries. Key benefits that customers achieved in implementing a CRM system are as follows:

• CRM helps in adopting a structured process for
  • Achieving higher sales
  • Increased effectiveness of marketing effort
  • Improved Customer service
• Helps in having a better insight of both the customer and competition
• Helps in creating a knowledge repository of all interactions with a prospect/customer
• Has built in real time dashboards
• Supports geographical scale
• Marketing, Sales and Service functions are tightly coupled

• Web based application available on Smart Phones and Desktops
• Enables tracking from Despatch to Delivery
• Cloud based SaaS portal with 24x7 availability
• Subscription based licensing model
• Web Services based APIs to integrate with ERP systems
• Integrate with GPS service providers
• Maintain electronic archival of PoDs
• Implementation and Go-Live in 2 Months time

Key Benefits

• Dashboard for tracking key performance metrics
• Significant savings in PoD processing
• Reduce overall supply chain management cost
• Improve efficiency and utilization of assets
• ROI in less than 3 months

• Web based application with off-line synchronization facility
• Configurable master data for different category of workers
• Configurable rule engine
• Task specific - configurable work force allocation
• Built in approval workflow for allocation and time sheet
• Facility to manage multiple shifts
• Extensive reporting, including configurable dashboards with alerts
• 2 Way data level integration with external systems such as ERP
• Decentralized and Centralized data management for optimal load management
• Implementation and Go-Live in 3 Months' time

Key Benefits

• Efficient resource allocation and utilization tracking
• Distributed architecture facilitating multi location resource tracking
• Configurable rule engine as per business requirement
• Configurable organization structure - Can be used both by small and large organizations

• Web based application
• Single interface for all processes / customer categories
• No redundancy in data entry
• Configurable rule engine for defining work flows

Key Benefits

• Reduction in mean time to resolve a customer request
• Automated alerts and escalation
• Manage work load of client representatives better
• Integration with back end transaction systems
• Helped in achieving better customer satisfaction

• Configurable business process for approvals
• Reduced time and cost to obtain permits
• Centralized processing resulting in consistent interpretation of guidelines
• Simplification of document requirements
• Facilitates inspection of completed buildings pending approvals
• Online facility for customers to know the status of their application